Question 1

Will cleaning my Pokémon card affect PSA grading?

Accepted Answer

Done correctly, no. Done incorrectly, yes, and permanently. PSA flags cards as "Authentic Altered" only when cleaning leaves visible evidence such as chemical residue, surface gloss changes, polish marks, or warping. Our process is specifically built to avoid every one of these triggers. We only perform restoration that stays within PSA's accepted limits. If your card has damage that can't be safely treated, we'll tell you upfront and recommend you skip it.

Question 2

What types of damage can you fix?

Accepted Answer

We treat surface contamination, light scratches on non-holo areas, edge whitening, residue, and hairline marks. Specifically: surface dust and fingerprints, light surface scratches on non-holographic areas, sticky residue from old stickers or aged sleeves, surface-level edge whitening, hairline pressure marks, and dull or hazy lustre on holographic surfaces.

Question 3

What can't be fixed?

Accepted Answer

Structural damage and anything that requires adding material to the card cannot be safely fixed. Specifically: creases, deep scratches that have torn the print layer, bent or warped cards, water damage that has reached the cardstock, holo scratches that have lifted foil, and any damage to the corners or edges that affects the cardstock structure. We assess every card honestly before quoting.

Question 4

How much does it cost?

Accepted Answer

Most cards fall between SGD $39 and $89 per card, depending on condition and work required. Condition assessment is $10 standalone or free when bundled with service. Send us photos via WhatsApp for a specific quote, no obligation, no upsell. See our Services page for the full pricing breakdown.

Question 5

How long does restoration take?

Accepted Answer

Most jobs are returned within 2 weeks from the time we receive your card. Larger batches or heavily damaged cards may take longer. We'll give you a specific turnaround estimate at the assessment stage before any work begins.

Question 6

Do you accept cards from outside Singapore?

Accepted Answer

No. CardCureSG only accepts submissions from within Singapore. We're focused on Singapore-based collectors and don't offer international shipping or pickup at this time.

Question 7

What happens if my card is lost in your care?

Accepted Answer

We've never lost a card in our operations, and we document every submission on receipt. For high-value submissions, we recommend insured shipping when you send the card to us, and that you keep a documented condition photo from before sending. Full liability terms are covered in our submission agreement.

Question 8

How do I package my card to send to you?

Accepted Answer

Penny sleeve, then semi-rigid holder, tape the holder closed, into a bubble mailer, sent via tracked mail. This five-step method prevents the most common shipping damage we see. Full step-by-step guide with materials list and what NOT to do is on our shipping guide.

Question 9

Can you remove edge whitening on my Pokémon card?

Accepted Answer

Surface-level edge whitening can be safely reduced. Deep edge wear cannot. Whitening caused by handling friction or sleeve wear typically responds well to our controlled mechanical buffing process. Whitening from deep wear, where the cardstock layer itself is structurally exposed, cannot be restored without triggering PSA's alteration designation. We assess each case honestly and tell you before any work which category your card falls into.

Question 10

What's the difference between card cleaning and card restoration?

Accepted Answer

Cleaning removes surface contamination. Restoration (sometimes called card repair) treats actual damage to the card. Cleaning addresses dust, fingerprints, light scratches, and residue sitting on top of the card. Restoration goes deeper: edge work, lustre revival, dent reduction, and treating wear that has affected the card's surface or cardstock. We offer both, and your assessment tells you which (or both, or neither) your card needs.

Question 11

Can you guarantee my card will grade higher after restoration?

Accepted Answer

No, and any restorer that promises a specific grade outcome is lying. PSA grading involves dozens of factors including centering, corners, surface, and edges, and we can only improve some of them. What we can guarantee: our work is safe, your card will present better after our process, and the work won't trigger PSA's alteration flag. The actual grade is always PSA's call.

Question 12

Do you work with Japanese Pokémon cards?

Accepted Answer

Yes. CardCureSG works with both English and Japanese Pokémon cards across all eras. Japanese cardstock and surface coatings differ slightly from English cards, and we adjust our process accordingly. Vintage Japanese cards (Base Set, Neo, e-card era) receive the same care as their English counterparts.

Question 13

Do you also clean sealed booster boxes or display cases?

Accepted Answer

No. CardCureSG only treats raw individual Pokémon cards. We don't currently offer cleaning or restoration for sealed product, booster boxes, ETBs, or display cases.

Question 14

What payment methods do you accept?

Accepted Answer

PayNow, bank transfer, and cash. Payment is due after the assessment and before restoration work begins. Cards are not released back to clients until payment clears.

Question 15

What's your refund/cancellation policy?

Accepted Answer

Once restoration has begun, the service is non-refundable. If you change your mind before we start work, contact us within 12 hours of payment for a full refund. Cards in pre-work status are returned to you in their original condition with no fee.

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